Technology
Frequently Asked Questions (FAQs)

Access & Support

FREQUENTLY ASKED QUESTIONS
(click on the question for the answer)

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ACCOUNT/ LOGIN QUESTIONS

• I am a parent, how do I get a login for MyPLAN and Canvas?

• I am a student, how do I get a login for MyPLAN and Canvas?

• I cannot remember my parent account password; What do I do?

• How can I get my student's GRID Code?

• Can I use the MyPLAN Portal?

SYSTEM REQUIREMENTS QUESTIONS

• What browser should I use?

• Do I need pop-up blockers disabled?

• What System Requirements do I need for Canvas?

• What System Requirements do I need for MyPLAN?

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ACCOUNT/ LOGIN ANSWERS

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I am a parent, how do I get a login for Canvas and MyPLAN?

An informational letter with a new user account name and password was sent to all parents of secondary students (grades 6-12). If you did not receive this letter, have misplaced it, or if you are a parent of a new student enrolled after start of school, please visit the password.powayusd.com website to retrieve their username or select a new password.

I am a student, how do I get a login for Canvas and MyPLAN?

Student accounts are made automatically with student ID numbers for the username and a default password. The username and password you use for logging in at school is the same for Canvas and MyPLAN Portal.

Students please note: When you reset your District password at school and answer your challenge questions, you are also changing your Canvas and MyPLAN password! To reset your password, go to https://password.powayusd.com

I cannot remember my parent account password; what do I do?

Go to https://password.powayusd.com and follow the instructions.

How can I get my student's GRID Code?

Students can ask any of their classroom teachers for this information OR parents can access the information from the MyPLAN Portal.

I have several children in the Poway School District. Why did I only receive one login?

This account enables parents to view all their children's information under one login through Canvas or MyPLAN Portal.

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SYSTEM REQUIREMENTS ANSWERS

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What browser should I use?

Preferred Browsers ~ IE, Firefox, Chrome, Safari 5. Please keep your browser current.

Do I need Pop-up Blockers disabled?

Yes, Pop-Up Blockers need to be disabled 

Do I need a Java plugin?

Yes, you need JAVA plugins ~ Please visit this site to confirm you have what is needed:  http://www.java.com

What System Requirements do I need for MyPlan?

A system check is provided on the login page. Here is the direct link: https://myplan.powayusd.com/apps/systemCheck/systemCheck.jsp

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