Tech Support for Families and Virtual Learning

Posted Date: 1/21/2021
Parents or students that need Chromebooks, tech support and virtual learning information please see email and instructions to get you ready to learn online!  
Poway Unified School District

Here is a link to our RBHS Virtual Learning Guidebook.  Please take a few minutes to read through and pay attention to the ATTENDANCE section.  This handbook is a living document and will be updated throughout the school year.

Tech Support 

If parents or students have any questions, please submit a ticket by emailing (include name, phone number, etc.).

Account Self-Service 

To retrieve your student's 7-digit ID number, PUSD Google email, and/or password, use the Account Self-Service, or This information is needed to complete the Zoom for Education account.

Zoom for Education - link here

PUSD has moved to a Districtwide Zoom for Education account to provide enhanced security and improved collaborative features for students.  Please complete the steps found in the link above to authenticate your student’s account.  Some of you may have already completed this process.  If you have not, please do so prior to September 2 to ensure your students have access to all of their classes on the first day of school.


  •  Parents will need to fill out this Google Form.
  •  Parents will need to print out the Chromebook User Agreement Form within the Google Form before submitting.
  •  Students should email Frances French at to schedule a pick up time and after arranging a time bring the completed and signed Chromebook User Agreement Form to the RBHS library textbook window at the scheduled time. 
  • If needed, once received, parents and students should contact for any Chromebook repairs/damage or support.

Parent Resources

Parent Academy

Help Desk



It is the goal of the Poway Unified School District that this website is accessible to all users. You can view our accessibility statement here.  Please contact our Web Administrator for any accessibility issues at

The Poway Unified School District (PUSD) is an equal opportunity employer/program and is committed to an active Nondiscrimination Program. PUSD prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived race, color, ancestry, national origin, nationality, immigration status, ethnicity, ethnic group identification, age, religion, marital or parental status, physical or mental ability, sex, sexual orientation, gender, gender identity, or gender expression or association with a person or a group with one or more of these actual or perceived characteristics. For more information, please contact: Title IX/Equity Compliance Officer, James Jimenez, Associate Superintendent of Personnel Support Services, Poway Unified School District, 15250 Avenue of Science, San Diego, CA 92128, 1-858-521-2800, extension 2121, For students, you may contact Title IX Coordinator Jamie Dayhoff, Director of Attendance and Discipline, Poway Unified School District, 1-858-521-2840,

Poway Unified School District, 15250 Avenue of Science, San Diego, CA 92128-3406