Access & Support » Technology Frequently Asked Questions (FAQ)

Technology Frequently Asked Questions (FAQ)


An informational letter with a new user account name and password was sent to all parents of secondary students (grades 6-12). If you did not receive this letter, have misplaced it, or if you are a parent of a new student enrolled after start of school, please visit the Account Self Service website to retrieve their username or select a new password.

Student accounts are made automatically with student ID numbers for the username and a default password. The username and password you use for logging in at school is the same for Canvas and MyPLAN Portal.

Students please note: When you reset your District password at school and answer your challenge questions, you are also changing your Canvas and MyPLAN password! To reset your password, go to Account Self Service

Go to Account Self-Service and follow the instructions.

Students can ask any of their classroom teachers for this information OR parents can access the information from the MyPLAN Portal.

This account enables parents to view all their children's information under one login through Canvas or MyPLAN Portal.


Preferred Browsers ~ IE, Firefox, Chrome, Safari 5. Please keep your browser current.
Yes, Pop-Up Blockers need to be disabled 

Yes, you need JAVA plugins ~ Please visit this site to confirm you have what is needed:

A system check is provided on the MyPlan login page at the link.