Access & Support » Technology Frequently Asked Questions (FAQ)

Technology Frequently Asked Questions (FAQ)

Technology and Innovation


I am a parent, how do I get a login for Canvas and MyPLAN?
An informational letter with a new user account name and password was sent to all parents of secondary students (grades 6-12). If you did not receive this letter, have misplaced it, or if you are a parent of a new student enrolled after start of school, please visit the Account Self Service website to retrieve their username or select a new password.

I am a student, how do I get a login for Canvas and MyPLAN?
Student accounts are made automatically with student ID numbers for the username and a default password. The username and password you use for logging in at school is the same for Canvas and MyPLAN Portal.

Students please note: When you reset your District password at school and answer your challenge questions, you are also changing your Canvas and MyPLAN password! To reset your password, go to Account Self Service

I cannot remember my parent account password; what do I do?
Go to Account Self-Service and follow the instructions.

How can I get my student's GRID Code?
Students can ask any of their classroom teachers for this information OR parents can access the information from the MyPLAN Portal.

I have several children in the Poway School District. Why did I only receive one login?
This account enables parents to view all their children's information under one login through Canvas or MyPLAN Portal.


What browser should I use?
Preferred Browsers ~ IE, Firefox, Chrome, Safari 5. Please keep your browser current.
Do I need Pop-up Blockers disabled?
Yes, Pop-Up Blockers need to be disabled 

Do I need a Java plugin?
Yes, you need JAVA plugins ~ Please visit this site to confirm you have what is needed:

What System Requirements do I need for MyPlan?
A system check is provided on the MyPlan login page at the link.