Technology Assistance

Help Desk Email Address:

Support for accessing and using technology resources in the PUSD District


Password Reset
For help with your user name or password please visit the Password Management site 

Students and parents have access to several web-based tools which align to and support the learning process. The two major systems that students and parents will access are 1) our learning management system called myCONNECT and 2) our District portal site called MyPLAN.

MyPLAN Portal:  HS, MS and ES sites.* Providing parents, students, and teachers with 24/7 remote access to all our District's IT resources and personalized reports for attendance, grades, schedules, etc. MyPLAN Portal is designed to achieve better, more efficient communication in support of student learning. For MyPLAN support, please email

MyCONNECT: MS, HS and some ES sites.* This is a learning management tool which supports classroom instruction for the student. By accessing myCONNECT students and parents can review current grades, classroom assignments and expectations as well as other resources provided by the teacher. Answers to common questions, such as how to access MyCONNECT and your child's courses. Guides are available at Getting Started with Canvas. For all other questions, please email

(click on the question for the answer)




I am a parent, how do I get a login for myCONNECT and MyPLAN?

An informational letter with a new user account name and password was sent to all parents of secondary students (grades 6-12). If you did not receive this letter, have misplaced it, or if you are a parent of a new student enrolled after start of school, contact your child(ren)'s school. 

I am a student, how do I get a login for myCONNECT and MyPLAN?

Student accounts are made automatically with student ID numbers for the username and a default password. The username and password you use for logging in at school is the same for MyCONNECT and MyPLAN Portal.

Students please note: When you reset your District password at school and answer your challenge questions, you are also changing your myCONNECT and MyPLAN password! To reset your password, go to

I cannot remember my parent account password; what do I do?

Go to and follow the instructions.

How can I get my student's GRID Code?

Students can ask any of their classroom teachers for this information OR parents can access the information from the MyPLAN Portal.

I have several children in the Poway School District. Why did I only receive one login?

This account enables parents to view all their children's information under one login through myCONNECT or MyPLAN Portal.


What browser should I use?

Preferred Browsers ~ IE, Firefox, Chrome, Safari 5. Please keep your browser current.

Do I need Pop-up Blockers disabled?

Yes, Pop-Up Blockers need to be disabled 

Do I need a Java plugin?

Yes, you need JAVA plugins ~ Please visit this site to confirm you have what is needed:

What System Requirements do I need for MyPlan?

A system check is provided on the login page. Here is the direct link:

District-Wide Instructional / Learning Tools

WorldBook Online: ~ ES, MS, HS.* A collection of resources which supports the research process. (Student login method will be provided by the school librarian/classroom teacher in a student orientation)

SAS Curriculum Pathways: ~ ES, MS, HS.* A collection of resources to support math, language arts and the writing process.  (Student access and account creation provided by teacher using content specific to the classroom)

*ES = Elementary School Resources, MS = Middle School Resources, HS = High School Resources

The Poway Unified School District (PUSD) is an equal opportunity employer/program and is committed to an active Nondiscrimination Program. PUSD prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived race, color, ancestry, national origin, nationality, immigration status, ethnicity, ethnic group identification, age, religion, marital or parental status, physical or mental ability, sex, sexual orientation, gender, gender identity, or gender expression or association with a person or a group with one or more of these actual or perceived characteristics. For more information, please contact: Title IX/Equity Compliance Officer, James Jimenez, Associate Superintendent of Personnel Support Services, Poway Unified School District, 15250 Avenue of Science, San Diego, CA 92128, 1-858-521-2800, extension 2761,

 View Annual Notification of Parents’/Students’ Rights English  | Spanish| Annual Notification of Employees’ Rights

POWAY UNIFIED SCHOOL DISTRICT | 15250 Avenue of Science, San Diego, CA 92128 | (858) 521-2800